Cloud Services - SAP Level 1 Support

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

MANDATORY SKILLS:
1. Technical skills:
- Computer Engineering University Degree;
- Excellent English language skills - reading, writing and speaking;
- Hands-on experience with Operating Systems (Linux/UNIX and Windows);
- Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
- Basic knowledge of networking principles;
- Availability and willingness to work shifts that can cover 24x7 (by rotation) is mandatory;
- Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)
2. Soft skills:
- Good communication skills;
- Troubleshooting skills,
- Patience;
- Customer care/support experience.
NICE TO HAVE SKILLS:
- Experience in a Production customer support role is a big plus;
- Experience with ITIL-based processes;
- Professional certifications are a plus (ITIL, Linux, Databases).

JOB DESCRIPTION:
The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24x7 support by rotation (scheduled), in shifts. Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).
- Technical Problem solver
- Excellent communication (English) and listening skills
- Customer-oriented
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task

BENEFITS:
- Motivating salary;
- Good working environment;
- Medical insurance;
- Annual team building;
- Trainings and certifications.