Technical Support Scheduling Agent

Technical Support Scheduling Agent

In this role you will be responsible for scheduling messages (in – store ads) on the company technologies (audio & video), for customers across Europe.

Profile requirements:

• English – advanced level, verbal & written
• Responsible, well organized, thorough, proactive
• Ability to analyze and synthesize
• Excellent sense of teamwork and self-employed
• Meticulous and quality oriented
• Time management skills
• Data literacy: competence in finding, manipulating, managing, and interpreting data, including not just numbers but also text and images
• Excellent knowledge of MSOffice applications
• The ability to use Excel to gain greater efficiencies in their job; preferably has knowledge of:
• Filter data and manage a filtered list.
• Perform multiple-level sorting, use sorting options.
• Modify a database and insert data from another source.
• Group and dissociate data.
• Know how to use conditional formatting and similar.
• Use advanced functions (Vlookup, If, Text and Information Functions)
• Use nested functions.
• Basic Macro/VBA commands.

Responsibilities:

• Receiving requests from clients & Mood offices
• Providing customer feedback on receiving/executing requests
• Giving feedback to internal departments/other Mood subsidiary on receiving/executing requests
• Support marketing department/call center
• Preparation of monthly statistics on the flow of advertising messages for clients

Why Mood?

• A challenging job in a great team
• A pleasant and strong collegial culture
• Continuous learning opportunity
• Motivating salary