Travel Call Center Advisor with English

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Employer: UPA Solutions
Domain:
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Cluj Napoca
  • Updated at: 17.08.2017
    Remote work: On-site
    Short company description

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Requirements

    - Availability to travel outside Romania for training purposes
    - At least C1 in spoken and written English.
    - Excellent communication skills.
    - Able to work under pressure and to tight deadlines.
    - Excellent organization and planning skills.
    - Travel industry experience working for an Online Travel Agency or a Tour Operator is essential.
    - Working timetable is 16:00-01:00 (5 days a week including weekends).

    Responsibilities

    - Administering independent (non-group) travel inquiries and bookings from travel agents and affiliates.
    - Updating the systems with details of bookings and other travel information.
    - Updating clients daily with progress being made on bookings or other inquiries.
    - Amending and updating confirmed bookings to ensure that all operational requirements are met.
    - Negotiating the best possible rates and conditions and updating clients accordingly.
    - Researching existing hotel suppliers and non-contracted suppliers to identify the best possible hotel rates.
    - Delivering the highest standard of customer service at all times.
    - Prioritising workload to meet deadlines.

    Other info

    - Competitive salary with meal tickets.
    - Coaching and mentoring.
    - Development and career progression.
    - Professional, vibrant and growing team.
    - Private health insurance.
    - Up to 25 days’ holiday per year.

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