Customer Support
Acest job nu mai este activ!Vezi toate job-urile Professional active.Vezi toate job-urile Customer Support active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Management - Consultanta active pe Hipo.roVezi toate job-urile in Secretariat - Administrativ active pe Hipo.ro |
Angajator: | Professional |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 12.04.2017 |
Remote work: | On-site |
Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.
We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.
- Educated to at least Bachelor’s degree level or equivalent qualification;
- Previous experience in related area for minimum 1 year
- Experience in working to achieving and exceeding customer expectations and KPI’s
- Excellent communication skills (both written and verbal), presentation, report writing and analytical skills (the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions);
- Able to prioritize workload to meet challenging deadlines and ability to multi-task;
- Experience of negotiation and diplomacy;
- Proactive and Innovative;
- Self-motivated with a vision of continuously adding value to customers and company;
- Adaptable, capable to work in a multinational environment.
- Experienced in the use of MS Office: MS Word, MS Excel and MS PowerPoint as a minimum;
- Advanced English;
- Communication of company policy and procedure regarding VOC and Risk Prevention process to Contact Center and Service partners and ensure that they are adhered to.
- Communication of performance goals and measures to Contact Center and Service partners and provision of regular and constructive feedback via online communication and onsite visits.
- Maintain a high contact with authorized service centres across the country for quickly issues solving
- Identify and implement any staff training needs regarding claims and Risk Prevention Operations.
- Daily monitor of all VOCs (transactions from SAP G-CIC, from ERMS, post, fax) made by VOC agents, CC agents or directly from customers , in order to meet KPIs and CSI (Customer Satisfaction Index);
- Prioritize VOCs cases, according to procedures, make quick decisions in order to keep the company’s best image in the market;
- Strictly analyze of all the claims data and take the best decisions possible for customer and company;
- Daily monitor of Risk tickets created in order to meet Customer Satisfaction and KPI’s;
- Elaborate requested reports for his superiors;
- Responsibility for accuracy and reality of the documents he prepared;
- Answers on hierarchical path for compliance and correct application of all procedures and work rules;
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