Customer Support

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Angajator: Professional
Domeniu:
  • Customer support - Client service
  • Management - Consultanta
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.04.2017
    Remote work: On-site
    Scurta descriere a companiei

    Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

    We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

    Cerinte

    - Educated to at least Bachelor’s degree level or equivalent qualification;
    - Previous experience in related area for minimum 1 year
    - Experience in working to achieving and exceeding customer expectations and KPI’s
    - Excellent communication skills (both written and verbal), presentation, report writing and analytical skills (the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions);
    - Able to prioritize workload to meet challenging deadlines and ability to multi-task;
    - Experience of negotiation and diplomacy;
    - Proactive and Innovative;
    - Self-motivated with a vision of continuously adding value to customers and company;
    - Adaptable, capable to work in a multinational environment.
    - Experienced in the use of MS Office: MS Word, MS Excel and MS PowerPoint as a minimum;
    - Advanced English;


    Responsabilitati

    - Communication of company policy and procedure regarding VOC and Risk Prevention process to Contact Center and Service partners and ensure that they are adhered to.
    - Communication of performance goals and measures to Contact Center and Service partners and provision of regular and constructive feedback via online communication and onsite visits.
    - Maintain a high contact with authorized service centres across the country for quickly issues solving
    - Identify and implement any staff training needs regarding claims and Risk Prevention Operations.
    - Daily monitor of all VOCs (transactions from SAP G-CIC, from ERMS, post, fax) made by VOC agents, CC agents or directly from customers , in order to meet KPIs and CSI (Customer Satisfaction Index);
    - Prioritize VOCs cases, according to procedures, make quick decisions in order to keep the company’s best image in the market;
    - Strictly analyze of all the claims data and take the best decisions possible for customer and company;
    - Daily monitor of Risk tickets created in order to meet Customer Satisfaction and KPI’s;
    - Elaborate requested reports for his superiors;
    - Responsibility for accuracy and reality of the documents he prepared;
    - Answers on hierarchical path for compliance and correct application of all procedures and work rules;

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre Professional. Consultati Politica de procesare a datelor personale a Professional >>

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