Business Service Improvement Analyst

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job Summary:

This position is responsible for developing and delivering efficient and effective analytic solutions to the Shared Services Organization within Group Functions.

Responsibilities & Tasks:


· Act as interface and coordinator of strategic and tactical analytic solutions with one or more functional organization

· Identify tactical and strategic analytic improvement areas, based on customer and business needs

· Project manage and deliver analytic solutions aligned with the tactical and strategic needs

· Drive change & improvements within and across functions/units, processes & value flows

· Develop and deliver KPI and operational analytic solutions

· Collaborate and align with Ericsson Group Analytics and IT data security, technology, and analytic platforms

· Train functional organizations on appropriate analytic platforms and solutions
· Actively participate in the evolution of the SSO Business Analytic team



Core Competences:


· Analyzing

· Change & Improvement management skills

· Project/Program Management skills

· Communication Skills

· Process Management Skills

· Ericsson Business Process Knowledge

· Customer Insight

· Ericsson Knowledge

· English Skills



Behavioral Competences:


· Delivering results to aggressive timelines

· Collaborating, persuading, and influencing

· Relating and networking

· Creating and innovating

· Deciding and initiating action



Minimum Qualifications & Experience Requirements:


· Bachelor’s degree in a related discipline
· 1 year experience providing research and analytic solutions
· Proficient Excel experience

Preferred Qualifications & Experience Requirements:


· 3 years’ experience providing research and analytic solutions
· Database management experience, MS Access, SQL, and Oracle
· Advanced analytic tool experience, Tableau or equivalent
· SAP experience

Benefits

• Working in a dynamic and energetic team

• Medical and health insurance

•Lunch vouchers

• Sport allowance partially reimbursed by the company

• Training plan

• Career plan

Mandatory: In order to qualify for the job advanced knowledge of English is required.