Guest Relations Manager

RIN Hotels te invită să te alături celei mai bune echipe din industria ospitalităţii.
Ai şansa să lucrezi alături de oameni profesionişti, într-un mediu stabil, în continuă dezvoltare care îţi oferă numeroase satisfacţii profesionale. Cu o vechime de doisprezece ani în industria ospitalieră, lanţul hotelier RIN reprezintă o opţiune excelentă pentru cei care aleg Bucureştiul ca destinaţie turistică sau pentru afaceri.

Experience within a hotel environment, at supervisory level preferred
It would be advantageous for you to demonstrate knowledge of Opera system
Advanced knowledge of hospitality principles and procedures
Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Fluent in English language
Commitment to delivering a high level of customer service
Ability to work under pressure
Well-presented and calm personality
Flexibility to respond to a variety of different work situations

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Show commitment to guests when dealing with their concerns or complaints offering feedback and a satisfactory resolution.
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception and Lobby area
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Act in accordance with policies and procedures when working with front of house equipment and property management systems