Call Center Manager/ Team Builder

Multinationala care activeaza in domeniul serviciilor financiare. 

uties and Responsibilities:

Primary point of contact and client maintenance of high value clients
Contact existing clients ensuring they receive the highest level of service
Maintaining the in house database
Following up on leads from website
Generating and retaining clients
Following up on client matters
Customer Service, including Customer retention and relationship

Hire, train and onboard new Call Center Agents as required to meet quotas

Provide coaching and assistance to call center agents on an ongoing basis

Process weekly sales leads reports for submission to management

Ensure that all employees follow the company’s best practices for call center management and operations

Develop presentations and talks to motivate and educate call center agents

Communicate company goals to associates so every employee understands his or her role

Conduct periodic surveys of customers and potential customers to ensure quality control