Junior System Administrator with German

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Angajator: UniCredit
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Iasi
  • Actualizat la: 31.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    We share one common purpose – empowering communities to progress.
    We are change makers, and we are not afraid of thinking big. Are you one of us?

    Cerinte

    Profile:
    • Fluent communication skills in German & English
    • Previous Helpdesk (Voice Support) experience is to be preferred.
    • Knowledge of Microsoft based operating systems with emphasis on Windows 7
    • Experience with using and troubleshooting Outlook within a network environment
    • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
    • Basic understanding of PC hardware set-up and configuration

    Behavioral Competencies - Essential
    • Problem solving approach, quick learner
    • Customer Orientated
    • Good Analytic skills
    • Execution & discipline: maintains a clear focus and sees action through to delivery
    • Energetic, determined, positive, goal focused and consistent under pressure and tight deadlines

    Responsabilitati

    • To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
    • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
    • To take ownership of user problems and be proactive when dealing with user issues.
    • Logging / verifying customer details
    • Identifying the issue and categorizing / prioritize the incident
    Role and responsibilities:
    • Strong interpersonal skills are a prerequisite.
    • Ability to work effectively in a dispersed team and individually.
    • Ticket re-assignment to L3
    • Callbacks for customer not reachable cases & customer request
    • Creating child tickets and tagging them with problem ticket
    • Callback the user and confirm resolution (where ever applicable)

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