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Junior System Administrator with German
Acest job nu mai este activ!Vezi toate job-urile UniCredit active.Vezi toate job-urile Junior System Administrator with German active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | UniCredit |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 31.05.2017 |
Remote work: | On-site |
We share one common purpose – empowering communities to progress.
We are change makers, and we are not afraid of thinking big. Are you one of us?
Profile:
• Fluent communication skills in German & English
• Previous Helpdesk (Voice Support) experience is to be preferred.
• Knowledge of Microsoft based operating systems with emphasis on Windows 7
• Experience with using and troubleshooting Outlook within a network environment
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration
Behavioral Competencies - Essential
• Problem solving approach, quick learner
• Customer Orientated
• Good Analytic skills
• Execution & discipline: maintains a clear focus and sees action through to delivery
• Energetic, determined, positive, goal focused and consistent under pressure and tight deadlines
• To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Logging / verifying customer details
• Identifying the issue and categorizing / prioritize the incident
Role and responsibilities:
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Ticket re-assignment to L3
• Callbacks for customer not reachable cases & customer request
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
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