Sales Support Specialist

Team Extension is a nearshoring and offshoring technology company based in Bucharest, Romania.

Working with us, you will have the opportunity to work with a wide spectrum of clients and projects. Our clients include startups and Fortune 500 companies that are based in Western Europe and in the United States.

At our company, we are building a team of smart, motivated people who are passionate about helping the business continue to soar to new heights. We are well funded and in hyper growth mode. Come join a team where you can truly make a difference.

Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associates degree in relevant field a plus
Processing new sales leads
Managing the correspondence between the sales team and their clients
Monitoring customer accounts
Providing data and reports to help the sales team
Keeping track of sales targets
Answering phone calls
Scheduling diaries

Processing new sales leads
Managing the correspondence between the sales team and their clients
Monitoring customer accounts
Providing data and reports to help the sales team
Keeping track of sales targets
Answering phone calls
Scheduling diaries
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements

No matter what your role in sales it's a fast-paced industry and the following skills will help you stay on the ball:

Good customer care skills
Good written and verbal English
Accuracy and attention to detail
Good organisational skills
Good computer and keyboard skills
An ability to work under pressure and respect deadlines
An ability to work independently and as a team
Good administrative skills
Quick to learn
Proactivity

Great-to-have Skills
- Excellent communication skills, both verbal and written (English)
- Excellent problem solving abilities
This position is based in Bucharest, Romania.

The company can offer:

- competitive compensation
- unlimited snacks
- relaxing and play area
- centrally located offices (Cotroceni area)
- delicious unlimited coffee