Salesforce Delegated Admin with German

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Vezi toate job-urile Schneider Electric active.


Vezi toate job-urile Salesforce Delegated Admin with German active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Schneider Electric
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.04.2017
    Remote work: On-site
    Scurta descriere a companiei

    Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

    Our mission is to be your digital partner for Sustainability and Efficiency.

    We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

    We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

    Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

    Cerinte

    • Education: Bachelor Degree represents an advantage
    • Fluent English and German
    • Good communication skills (international context);
    • General knowledge of Saleforce.com;
    • Rigorous user management;
    • Transform business users reporting needs in reports and dashboards.;
    • Execution minded;
    • CRM domain knowledge;
    • General IT knowledge (Network, Windows);
    • Data processing (Microsoft Access);
    • Analytical and synthesis mind;
    • Front Office processes;
    • Team spirit. Ability to work in teams. Animation of working groups;
    • Strong communication with international roles within GFS and with stakeholders in national SE teams;
    • Learning and Training skills;
    • Customer and result oriented.

    Responsabilitati

    Support users and be the major relay between bFO Global Admin Manager and End-Users; focused on the technical part of bFO management. Provide Level 2 technical support to the users and escalate to the next level if necessary, carry out user management (user activation, update, and deactivation), participate to common reports and dashboards development and maintenance, reassign owners on organization changes (mass changes) and assist the champions in system and business administrator needs.

    Support the operational teams within Field service concerning developing and implementation of new processes in order to increase efficiency and/or customer satisfaction. Be responsible for the implementation of new systems which support the processes.

    • Provide 2nd level of support to End Users and Champions;
    • Ensure NoE processes are respected and Used (IDEAS, End User Support, etc.);
    • Meet End User Support SLA of 24 hours acknowledgement time;
    • Ensure End Users Support tickets are always up to date;
    • Work with the Global solution team, premier support and data team;
    • Ensure attendance to global communication: NoE Monthly Conference calls, Training webinars, etc;
    • Manage the Users;
    • Follow and respect Global Rules related to authorization, profiles assignments, security, etc
    • Manage the business data;
    • Work closely witht the Data Stewards on data related activities;
    • Manage Views, Reports and Dashboards;
    • Creating and maintaining local common reports and dashboards;
    • Transform business users reporting needs in reports and dashboards;
    • Technical support: support on technical questions and routing to the next level if necessary;
    • First level of analysis on integrations/connectors incidents;
    • Implement new processes for optimization of different procedures within Field Service;
    • Support system changes (ERP, Resource planning etc. );
    • Contact person for central functions;
    • Fill Geckoboard (KPI board) monthly;
    • Support implementation and training bFS.

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