Back office with German

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .

Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.

Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!
 

Job role

Provide Support for all Digital Subscriber Lines from Allianz Germany: managing the tickets received in the incident management tool and be the intermediate between customer and provider until the issue is resolved. In addition, will be offering back office support in connection with the demand management process.

Responsibilities

    Raise tickets in Remedy for issues raised by the customer;

    Conducts second level support using documented procedures and available system tools;

    Ensure an efficient and qualitative case handling by following the defined support process and tools;

    Clarify in case additional input is needed from the customer;

    Document all the processes and procedures as required;

    Offer end to end support until the issue is solved;

    Manage Demand Management requests;

    Join/ lead meetings corresponding to Demand Management process;

    Create Operational OE Reports to provide the reports to the customer;

    Document and track status information to prepare projects or operational meetings;

    Manage the group mailbox / group phone;

    Language Support to translate German requests into English;

Requirements

    At least 1 year experience in working with German speakers;

    Experience in order management or IT Helpdesk could be considered an advantage;

    Experience in working in an international environment;

    Must be fluent in English & German, both written and spoken;

    Basic technical understanding (DSL, Router);

    Advanced PC knowledge (MS Office package);

    Bachelor’s Degree or equivalent.

Skills

    Effective communication – both oral & written - is essential;

    Good Organizational Skills;

    Strategic Skills – Global Thinker, Analytical thinking and Problem solving;

    Ability to work independently and self-conscientiously.

Benefits
 

  Health and Well-being:

• Kinetotherapy Room and Corporate Massage;
• WorldClass Subscription;
• Weekly Fruit Day;

  Personal and professional development:

• Complete training curricula available (tailored courses);
• English and German Language Courses for any level;
• All you can read with Bookster!

  Extra Perks:

• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!

  Attractive compensation package:

• Fixed salary compensation along with performance-related bonus scheme;
• Meal and gift tickets.