Customer Service Representative - English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Customer Service Representative (CSR) with English language.

Customer Service Representatives operate in a business environment for European distribution channels, in a multicultural and multilingual enviroment which develops continuously. He has the responsibility to provide support and to provide quality care to both internally and to external customers.

Requirements:

- University degree;
- Fluency in English;
- Team player;
- Excellent communication skills;
- IT Knowledge: good knowledge of MS Office (especially Excel), working with databases, etc.

Responsibilities:

- Manages a portfolio of clients and owns the interface with customers;
- Receives orders and forwards them to the back office;
- Monitors the orders form expected shipping date to delivery, invoicing and claims (in any);
- Takes the necessary actions to deliver orders in accordance with agreed performance indicators and the needs of the sales department;
- Maintains a high level of customer/retailer satisfaction via proactive communication and an increased data accuracy;
- Applies and actively uses internal and external processes and provides support for questions received from customers;
- Provides verification, functionality, business control and compliance with audit aimed at securing the company from a financial standpoint;
- Provides processes optimization and knowledge sharing between all parties involved in the process;
- Acts as contact point for the collection and distribution departments, finance department, customer support department.

Benefits:
Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

Job Code: 010217AB