Customer Support Agent with English

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Customer service experience;

Advanced English knowledge;

Technical support experience in a customer focused role is an advantage;

Experience of supporting video games would be advantageous;

Excellent verbal and written communication skills;

Ability to identify main source of a technical problem and provide the adequate solution;

Ability to work as part of a team; Interest in video games;

Good working knowledge of PCs and mobile applications/games.

Providing support via phone and email for inbound customer contacts seeking technical assistance, game play and billing queries;

Carrying out research to troubleshoot customers’ technical problems;

Searching new resolutions for addition to knowledge database;

Performing any other duties related to technical support as and when required;

Ensuring that client escalation procedures are adhered to;

Providing exhaustive and complete troubleshooting before escalation.