Contract Administrator with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Contract Administrator with French language.

Requirements:

- University graduate;
- Typically 1 - 2 years of related experience (e.g. supply chain, customer service, procurement, financial management);
- Fluent in English and French languages (written and spoken);
- Computer literate - Microsoft package: Windows, Outlook, Excel, Word, etc.);
- SAP know - how will be considered a plus;
- Communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management;
- Understanding of moderately complex internal operational issues;
- Demonstrated teamwork and collaboration skills;
- Good knowledge in business administration.

Responsibilities:

- Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters;
- Monitoring of the E2E process between FO & BO;
- Resolves operational issues that may arise from the end-to-end sales process (e.g. order status, returns, and deliveries, invoicing, returns, and financial post- sales programs);
- Assures interface between support sales, support business, delivery, back office, process development and the customer;
- Acts as a point of contact for a specialized topic (e.g. order management, special pricing) and trains team members;
- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the Company Services customer support policies and procedures;
- Assures correct handling of support contracts within the company systems.

Job Code: 010317ELP