Level 1 Customer Support Technician (English + French/Italian) (location: Budapest, HUN)

BT has operated in mainland Europe for more than 20 years, and in Central Europe since the late 1990s when the company settled our first regional headquarters in Budapest. For customers in Hungary BT offers an extensive portfolio of IT services and solutions, and one of the world's largest IP-enabled networks.

- Fluency in English and another language (French or Italian or German or Spanish or Portuguese)
- Good verbal and written communication skills
- Precise, analytical and emphatic mindset
- Great stress management skills

- Handling queries from internal and external customers
- Owning, driving, communicating, updating and proactively representing BT in all domains of activities
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
- Provide process improvement input wherever possible
- May do proactive jeopardy management

What we offer:

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance if applicable)
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Why you should join BT?

You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.