Senior Group Advisor with English

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Employer: UPA Solutions
Domain:
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 23.05.2017
    Remote work: On-site
    Short company description

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Requirements

    • Desirable Negotiations and Commercial experience
    • Ability to manage a Small Team - ability to make decisions, work on own initiative
    • Excellent organizational skills
    • Fluent in English
    • Excellent Excel and computer operating skills
    • Financial awareness including budgeting skills and comprehensive industry knowledge

    Responsibilities

    • Receiving and allocating online groups bookings (from clients around the World) on a daily basis, prioritizing this work accordingly to deadlines and start working on each booking.
    • Assist in management of the Online Groups division as required: allocate work, coach and train new team members, take joint responsibility for department information and resources
    • Negotiating with suppliers according to the sales requirements either by e-mail or telephone to make a reservation
    • Replying to clients/prospective clients with in services level agreement
    • Dealing with all operational matters once the group has been allocated such as amendments, pax changes, rooming and follow up of cancellation and payments terms and conditions
    • Liaising with Sales, Contract and Accounts departments
    • Inputting financial data into systems and documentation as part of the Incoming Reservations procedures
    • Focusing in maintaining good relationships with existing clients and obtaining new group business
    • Dealing with administration duties required within the role
    • You will have financial authority (up to agreed limits) for decision making, cancellations deadlines and payments deadlines.

    Other info

    • Attractive salary package
    • Meal tickets
    • Professional development opportunities

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