Customer Service Representative with advanced French

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

• High school / College diploma, and equivalent/ Bachelor's diploma;
• Previous work experience in customer care or technical support (online order experience is a plus);
• Experience with billing and payments is a plus;
• Sound knowledge of Internet technologies;
• Good knowledge of e-Commerce concepts is a plus;
• Strong PC skills in Windows environment and familiarity of Microsoft Office Suite including Excel, Word & Outlook;
• Excellent English and French (oral and written) communication skills;
• Flexible, creative person with planning and organizational skills;
• Accurate working style and with an eye for detail;
• Willingness to take responsibilities;
• Focus, problem solving skills.

• Handle customer requests via phone or e-mail related to payment process and platform showcasing excellent interpersonal skills;
• Answer questions regarding the purchase and/or how to download the software
• Initiate a refund;
• Assist a customer with ordering;
• Secure handling confidential information according to internal rules;
• Update internal database with critical information regarding problem resolution;
• Proactively identify areas for improvement within the CS department and make recommendations on how to solve such challenges;
• Ability to effectively communicate with customers to resolve any issues of customer experience with the Avangate platform or arrears;
• Performance of other duties and projects as required by supervisor.