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Sales Team Leader with English
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Employer: | Wipro Digital Operations and Platforms |
Domain: |
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Job type: | full-time |
Job level: | peste 5 years of experience |
Location: |
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Updated at: | 19.04.2017 |
Remote work: | On-site |
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.
Requirements:
• People management skills
• First-hand experience in selling products (not services) over the phone or through chat. Minimum 1 year.
• First-hand experience in leading sales oriented projects. Minimum 1 year.
• Knowledge of performance evaluations and customer service metrics
• Ability to multi-task, set priorities and manage time effectively
• Other European languages would represent an advantage
In an environment where we currently offer end-customer Technical support as well as E-commerce support we now would like to focus on finding sales opportunities and implementing methods for driving the sale for these opportunities.
Our client is a global Audio/Video company with brands which have a long history in both the consumer and the professional settings and we are therefore looking for a team leader who is interested in technology, gadgets and music but the focal point of the skills have to be selling products over the phone or through chat.
Responsibilities:
• Identifying and assessing customers’ needs to drive satisfaction
• Collect and analyze call-center statistics to generate feasible idea’s to drive sales further
• Create procedures and train agents to use them, to secure the best possible impact of these procedures.
• Working closely together with the project manager as well as the client to improve our internal environment in order to enable the agents to sell.
• Offering full support to the agents who are working on a sales opportunity.
• Facilitating access of Agents/Analysts to reports on activity and suggest performance improvement plans for underachievers as well as development plans for the overachievers following up with them to complete plans
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