Junior Client Support Representative with English

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

— English – proficient level;
— Available for evening/night shifts and weekends;
— 1+ years of experience in a customer service environment;
— Excellent verbal and written communication skills, customer service skills, and positive phone manner;
— Detail-oriented and have excellent follow-up skills;
— Able to multi-task in a fast paced environment;
— Enjoying troubleshooting issues and seeking answers to difficult problems;
— Very good computer skills, excellent knowledge of MS Office applications;

— Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax;
— Analyze, troubleshoot and resolve technical issues for music and sound system products;
— Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company;
— Entering data and providing information with high degree of integrity;
— Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible.