L3 Technical Support Engineer

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Employer: Nokia
Domain:
  • IT Software
  • Telecommunication
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
    • Updated at: 04.05.2017
    Remote work: On-site

    Role

    Within Customer Support (CS), Radio Network Support (RNS), Level 3 (L3) Technical Support team is actively involved in product troubleshooting activities during introduction of new release of software (SW) or new hardware (HW) to new or existing customers of Nokia and in some cases even in deployment phase.
    The position consists of performing the investigations of bad behavior of the Single Radio Access Network (SRAN), Radio part of Long Term Evolution (LTE or 4G), Telco Cloud of Nokia solution

    Main Activities
    • To perform analysis of the behavior of the SBTS based on the internal traces of the equipment using Nokia internal tools or 3rd party tools
    • To elaborate solutions and workarounds for avoiding the bad behavior of the SBTS that would not involve software modification when possible
    • To propose tests to our clients in order to collect sufficient data from the equipment for the problems to be analyzed and understand, in the event of a correction within the software is needed.
    • To give technical details of the analysis performed and technically explain the proposed solution
    • To try to reproduce within our own laboratory the bad behavior of the SBTS, in order to collect sufficient data for deeper analysis of the problems encountered, when is not possible within the customer’s premises
    • To ensure the readiness of the other teams involved in the process via transfer of the troubleshooting methodology through Knowledge Transfer Session.
    • To work with the NOKIA ticketing system based, by updating the status of investigation of the issue regularly

    Schedule

    Full-time

    • Engineer (preferably telecom or computer since, but not mandatory)
    • Background in Radio technologies (3G,2G,4G) would be a plus
    • IP Transport, IPSec would be a plus
    • Experience in 3GPP standards & protocols
    • Good analysis and synthesis skills
    • Good communication skills and team spirit
    • English fluent

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