Maintenance Sales Renewal Specialist with Italian

Axway gives heritage IT infrastructure new life, helping more than 11,000 customers worldwide build on what they already have to digitally transform, add new business capabilities, and drive growth.

With our Amplify API Management Platform - the only open, independent platform for managing and governing APIs across teams, the hybrid cloud, and third-party solutions - we help companies move forward faster, reach new markets, and create brilliant digital experiences.

Our MFT and B2B integration solutions have been trusted for 20 years. Axway (Euronext: AXW.PA) employs over 1,800 people in 18 countries.

Key Competencies:

• Excellent written and verbal communication skills in English and Italian
• Good numeracy and attention to detail
• Ability to manage multiple tasks and prioritize depending on current business objectives
• Experience with Microsoft Office is a plus since admin processes are done in MS Excel
• Ability to work in a fast paced and challenging environment
• Ability to adapt and acquire new skills quickly
• Sales mindset and Hunter attitude
• Ability to effectively negotiate in both challenging and collaborative sales engagements is a must

We are looking for someone with at least 4-5 years of experience in sales and customer service, preferably in IT Hardware&Software. The position will require working flexibly and openly with a wide range of team-members and time-zones.

The ideal candidate will prove to be a self-starter, self-motivated, solution oriented individual, with the ability of finding creative solutions to complex problems.

As a Maintenance Sales Renewal Specialist you will be responsible for maintaining and growing the customer relationship in your assigned territory, while ensuring high customer satisfaction, and that Sales Target Quota and Renewal KPIs are successfully met and/or exceeded. The role also entails working closely with internal departments like Sales, Invoicing and Fulfillment.

Responsibilities:

• Lead the Renewals sales cycle of Axway Maintenance Services from proposal stage through contract execution
• Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries
• Ensure high levels of Data-Quality and Data Clean-up through admin processes
• Maximize renewal revenue through correctly identifying, up-selling & cross-selling opportunities within dedicated client base in assigned territory
• Drive on-time or early renewals
• Identify “at-risk” renewal clients early in the cycle and define issues inhibiting a successful, timely renewal and ensure high volumes of customer retention
• Collaborate across internal LOB’s to achieve objectives
• Negotiate pricing and contractual terms, ensuring Axway revenue is protected and/or increased
• Educate customers on e-business practices and any associated contractual implications

Career Development:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
This is what our candidates can expect from us if they choose to join our team:
- A personal development plan in order to insure your integration and your performance
- Competitive remuneration package and real benefits
- Potential for growth in an international company
- Friendly working environment with experienced professionals
- Flexible working hours when need
- Extra paid vacation days - 25 days/year
- Open games area – table tennis, sports and more!
In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.