COLLECTIONS OFFICER WITH GREEK, Location: Bucharest

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Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.02.2020
    Remote work: On-site
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Fluency in Greek;
    - Good understanding of English (B2);
    - Experience with accounting systems, cash applications, customer service, SAP would be a plus;
    - Competent Microsoft Office user: Excel, Word and Power Point;
    - Ability to solve urgent matters and work under pressure;
    - Ability to prioritize and schedule workload;
    - Reliable, active approach striving for process improvement;
    - Responsibility, accuracy;
    - Team player.

    Responsibilities

    - Collection calls, escalation and issue dunning letters to overdue accounts;
    - E-mail communication;
    - Dispute resolution;
    - Recommendations for credits/write-offs;
    - Reconciliation;
    - Participate in client and customer conference calls;
    - Provide customer service regarding collection issues, process customer refunds, process and review account;
    - Adjustments, resolve client discrepancies and short payments;
    - Respond to all requests for accounts receivable information or analysis to the client;
    - Generate and distribute weekly/monthly reports;
    - Establish and maintain effective and cooperative working relationships with the involved departments.

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