SAP Level 1 Support

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Computer Engineering University Degree
- Excellent English language skills - reading, writing and speaking
- Hands-on experience with Operating Systems (Linux/UNIX and Windows)
- Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.)
- Basic knowledge of networking principles
- Availability and willingness to work shifts that can cover 24x7 (by rotation) is mandatory
- Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)
- Communication skills
- Troubleshooting skills
- Customer care/support experience
- Technical Problem solver
- Customer-oriented
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task

Nice to have:
- Experience in a Production customer support role is a big plus
- Experience with ITIL-based processes
- Professional certifications are a plus (ITIL, Linux, Databases)

- Part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering
- The role does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client)