HR Customer Service Advisor (location: Budapest, HUN)

BT has operated in mainland Europe for more than 20 years, and in Central Europe since the late 1990s when the company settled our first regional headquarters in Budapest. For customers in Hungary BT offers an extensive portfolio of IT services and solutions, and one of the world's largest IP-enabled networks.

- Fluency in English
- Experience of working in a customer service environment, handling a high volume of customer queries
- Experience and knowledge of HR services is an advantage
- Team player, Flexible and adaptable. Able to quickly assimilate training and new skills
- Able to work under high pressure
- Reporting, Analysis & Problem Solving
- Communication, Personal resilience and effectiveness
- Proficient on all Windows applications in particular Outlook, Excel , Powerpoint and Word .

- Provide HR customers and colleagues with an excellent HR customer service and experience by managing administrative tasks effectively and within defined SLAs
- Take personal ownership for resolving HR requests and tasks by working beyond organisational and functional boundaries
- Challenge customer requests which do not align with BT policies and practices
- Produce accurate reports, data extracts and conduct audits using Fusion and other HR systems whilst ensuring adherence with confidentiality and data protection policies
- Address data entry requests ensuring input is accurate and aligns with BT policies and practices
- Demonstrate a knowledge of HR policies and practices and an understanding of employment law and/or relevant standards and codes that underpin HR policies and processes
- Proactively contribute to the HR Services team agenda by owning the delivery of continuous improvement and highlighting opportunities to enhance the customer experience
- Take responsibility for personal development by constantly reflecting on actions which will improve own performance and the service provided to the customer
- Demonstrate ways of working in line with the HR Services vision and values
- Take an active role in buddying new starters to deliver a confident and credible HR service

What we offer:
- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package