Service Request Analyst (location: Budapest, HUN)

BT has operated in mainland Europe for more than 20 years, and in Central Europe since the late 1990s when the company settled our first regional headquarters in Budapest. For customers in Hungary BT offers an extensive portfolio of IT services and solutions, and one of the world's largest IP-enabled networks.

Required Experiences and Skills:
- Fluent English speaker with business level written English + French/German/Spanish/Dutch fluent
- Excellent commercial understanding, communication and problem solving skills in a changing environment
- Great Team Player and passion for delivering a great customer and business service
- Good knowledge of MS Office Applications and agile with systems and processes
- Bachelor degree (Business and Economics field) or 2+ years relevant working experience in SSC/Customer Service environment

Desirable Skills:
- Another European language is an advantage
- Interest or experience Project Management or coordination

- The Service Request Analyst is part of a virtual team and is responsible for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects.
- He/she takes ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering,
- He/she is directly performing some pricing and ordering activities and involves other BT departments and third- parties as necessary like technical department. .
- He/she keeps the requestor informed about the progress of his request via direct contacts and system updates.
- He/she manages the handovers between the different BT departments and promptly raises and resolves any issue.

What we offer:
- Inspiring working teams- Continuous Improvement corporate culture
- Professional and career development programs, trainings and educational suppor
- Competitive salary and benefit package (13 range of benefits- e.g. housing loan assistance)
- Employee and Family Friendly Workplace