Installation Team Manager - DACH (location: Debrecen, HUN)

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Employer: BT
Domain:
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • Updated at: 22.03.2017
    Remote work: On-site
    Short company description

    BT has operated in mainland Europe for more than 20 years, and in Central Europe since the late 1990s when the company settled our first regional headquarters in Budapest. For customers in Hungary BT offers an extensive portfolio of IT services and solutions, and one of the world's largest IP-enabled networks.

    Requirements

    - Fluent English knowledge is a must, advanced German is required
    - Strong decision making and problem solving skills
    - People management experience is an advantage
    - Ability to lead, motivate and build team
    - Customer Orientation
    - Great influencer & negotiator
    - High Organisational Skills
    - MS Office Skills

    Responsibilities

    - Lead, manage and develop Operational team dealing with standard and non-standard product/service orders/faults or technical enquiries including Service Delivery
    - Build and enhance a mutually beneficial relationship with the international suppliers
    - Maintain internal relationships across own organisations and, where appropriate, the wider units
    - Act as the 2nd level escalation point for customer or internal issues
    - Drive process changes to make complex ways of working more simpler for their work area including owning the responsibility for root cause analysis
    - Communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required
    - Be responsible for resource planning, recruitments and capability matching within their team
    - Motivate team members and create a positive working environment
    - Meet all people management related targets (performance, utilisation, evaluation, coaching)

    Other info

    What we offer

    - Inspiring new challenges (various assignments, products and teams)
    - Employee and Family Friendly Workplace
    - Supportive team culture
    - Competitive salary and benefit package
    - Professional development programs, trainings and educational support
    - Private health insurance package

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