Customer Support Advocate — Spanish - Based in Bucharest

• Customer Support or Social Media experience, particularly in a fast paced environment important
• Expert knowledge in Spanish language, both written & spoken
• Expert knowledge in English language, both written & spoken
• Proficiency in other European languages will be an advantage.
• Good understanding of social media and social media dashboards.
• Must be organized and able to deal with information coming from different sources at once
• Must be a quick learner with an eye for detail
• Must be able to take direction
• Must be flexible and able to alter habits on short notice
• Must be able to laugh and thrive under pressure
• Must be able to work weekends when required

• Acting as a first line of response to users worldwide.
• Providing a consistent, helpful and engaging tone that reflects our brand
• Working with development team to pinpoint bugs and system issues affecting users
• Organizing and triaging customer queries and support issues between various support channels
• Managing outages and communicates to the appropriate stakeholders & customers

Familiarity with Hootsuite, ZenDesk, Payment software such as PayPal & Aria, Chat software

What we offer...

• Generous annual time off
• Equity in Hootsuite
• Medical Insurance for yourself and your family
• Life Insurance
• Dental Benefits
• On site chair massage
• You will be working on a Macbook
• Unique villa & office space
• In house gym & games room
• Employee lifestyle assistance