Customer Support Advocate - Portuguese - Based in Bucharest

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Employer: Hootsuite
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Advertising
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.08.2017
    Remote work: On-site

    Your Skills & Experience...

    • Customer Support or Social Media experience, particularly in a fast paced environment important
    • Expert knowledge in Portuguese language, both written & spoken
    • Expert knowledge in English language, both written & spoken
    • Proficiency in other European languages will be an advantage.
    • Good understanding of social media and social media dashboards.
    • Must be organized and able to deal with information coming from different sources at once
    • Must be a quick learner with an eye for detail
    • Must be able to take direction
    • Must be flexible and able to alter habits on short notice
    • Must be able to laugh and thrive under pressure
    • Must be able to work weekends when required
    You’re Great At...
    • Acting as a first line of response to users worldwide.
    • Providing a consistent, helpful and engaging tone that reflects our brand
    • Working with development team to pinpoint bugs and system issues affecting users
    • Organizing and triaging customer queries and support issues between various support channels
    • Managing outages and communicates to the appropriate stakeholders & customers
    Bonus Points…
    • Familiarity with Hootsuite, ZenDesk, Payment software such as PayPal & Aria, Chat software
    • Knowledge of the social networking industry

    What we offer...

    • Generous annual time off
    • Equity in Hootsuite
    • Medical Insurance for yourself and your family
    • Life Insurance
    • Dental Benefits
    • You will be working on a Macbook
    • Unique villa & office space
    • In house gym & games room
    • Employee lifestyle assistance

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