Service desk technician L1 with German & English
Job purpose and context:
Successful candidates fluent in German will be part of our customer support team dedicated to one of our key accounts.
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
Spoken languages: fluent German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
What we offer:
Financial package: salary, meal tickets
Regina Maria medical insurance
3 to 8 weeks of training at the beginning of the contract, language classes
Central building office
Location : Timisoara