Service desk technician L1 with German & English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 15.01.2018

    Job purpose and context:

    Successful candidates fluent in German will be part of our customer support team dedicated to one of our key accounts.

    Responsibilities:

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times 

    Requirements: 

    Spoken languages: fluent German and English.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    What we offer: 

    Financial package: salary, meal tickets
    Regina Maria medical insurance
    3 to 8 weeks of training at the beginning of the contract, language classes 
    Central building office
    Location : Timisoara