Inginer suport aplicatii IT

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

- 1 - 3 ani experienta pe o pozitie de level 1 Suport aplicatii IT
- Rezistenta la stres, cu multă răbdare și calm
- Abilitatea/ experienta necesară de a scrie documentație
- Tangențe cu ERP-uri (Oracle EBS, SAP) este un plus

o Analizeaza solicitarea si ofera raspuns in cazul in care intrebarea tine de o functionalitate a unei aplicatii
o Receptioneaza solicitarile/alertele/apelurile telefonice
o Dispecerizeaza solicitarile catre Nivelul 1 de rezolvare
o Analizeaza solicitarile utilizatorilor primite de la dispecer
o Configureaza, repara sau efectueaza operatiuni de mentenanta corectiva
o Identifica echipamentele si/sau componentele software defecte
o Anunta rezolvarea solicitarii catre utilizator in cazul gasirii unei solutii sau escaladeaza solicitarea catre Nivelul 2
o Documenteaza solutiile gasite in vederea refolosirii cunostintelor (in Knowledge Base)
o Analizeaza cererile primite de la utilizatori
o Creaza, modifica sau dealoca utilizatori, rolurile si profile in aplicatiile pe care le controleaza
o Instaleaza si configureaza aplicatiile pentru utilizatorii noi
o Informeaza solicitantii cu privire la rezolvarea cererilor
o Participarea la punerea in productie a proiectelor informatice noi implementate

Beneficii:
• Conditii salariale avantajoase
• Contract munca perioada nedeterminata
• Plan de cariera
• Asigurare medicala
• Tichete masa