Service Desk Technician (Part Time)

Cmed Clinical Services is an innovative, full service, technology-led Clinical Research Organisation providing services to the Biopharma industry worldwide. Our vision is to conduct clinical trials better than anyone else to help patients and ultimately save lives.

The role:

This position will perform IT support to global users of all Cmed IT systems and services. The Service Desk Technician will track issues within a software ticketing package, and resolve or route calls/tickets as necessary, whilst providing excellent customer service to the clients.

We use best practice frameworks (ITIL) and enterprise level IT with hosted virtualized solutions, giving the right candidate exposure to SCCM, IBM Cognos, MPLS, Office365, Azure and VoIP technologies.

Responsibilities:
 

• Document each support issue within our software ticketing package
• Resolve first level tickets as appropriate, ensuring that the ticket is closed accurately and efficiently. Answer the calls directed to the Service Desk
• Perform training in the use of computer equipment where applicable
• Provide support for the use of business applications
• Assist other IT teams with regard to the support and installation of equipment  
• Perform workstation hardware set-up and imaging as well as any software installations as needed.
• Assist with any Facilities requirements including: the opening and setting up of new offices, network cabling, control and configuration of security access and desk set up for new hires.
• Provide excellent customer service

Essential work experience, qualifications and knowledge:

• Basic Windows 7 administration skills.
• Basic Windows 10 administration skills would be advantageous
• Basic knowledge of IT systems
• Hardware and software installation
• Good command of English, both written and spoken
• Ability to work effectively under pressure and to manage multiple issues.

Desirable work experience, qualifications and knowledge:
 

• Technical and IT customer support experience would be an advantage.

WE OFFER:
 

• The chance to develop your skills through extensive mentorship, support and training
• Great opportunities to grow within a company that supports the development of next generation medication
• The opportunity to become part of a dynamic team with friendly colleagues
• A culture of mutual respect and an outstanding working environment
• Competitive salary based on performance
• Private medical services
• Motivating wellbeing package