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Quality Customer Engineer
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Employer: | Adient Jimbolia |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 22.03.2017 |
Remote work: | On-site |
Responsibilities:
- Ensure that customer and internally identified quality issues are resolved using problem solving methods (8D Report, Problem Solving Document, etc.);
- Analyze defects until the point of identification of nonconformities cause, prepare necessary corrective / preventive actions together with the other departments, follow up, verify and release corrective actions;
- Assure that all Quality activities are performed according to BOS, TS 16949, ISO 9000 standards and specific customer requirements;
- Monitorize and participate to the continuous improvement of efficiency of the process;
- Taking part at the client audit when necessary;
- Evaluate results of customer product audits and provide feedback to the organization;
- Support customer regarding corrective and preventive actions;
- Analyze parts returned through warranty system together with the responsible engineer;
- Initiate customer responses and action plans;
- Check the conformities with clients standard with the help of internal audits for process and product;
- Making periodical presentations to production departments and all employees meetings with the statistics of the claims, PPM, causes of defects, rejected materials;
- Direct reporting to Quality Manager about claims status and costs involved;
- Convoque internal meetings when critical situations regarding customers may occur.
Qualifications:
- Minimum 3 years Quality experience in Automotive Industry;
- University Degree;
- Knowledge of Quality planning and Control Plan standard, FMEA´s, PPAP´s;
- Manufacturing Quality system experience and customer communication activities;
- English - advanced level;
- Driving license.
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