Technical Support Engineer

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Angajator: Bitdefender
Domeniu:
  • Customer support - Client service
  • Tip job: part-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.08.2017
    Remote work: On-site
    Scurta descriere a companiei

    Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

    Cerinte

    Joining the Bitdefender team means working for a new breed of company. We’ve created a transparent, friendly environment where people with energy, creativity, enthusiasm, and commitment work together to fulfill ambitious goals. We seek only the best talent and help our teammates reach their potential by fostering their development and professional success. We are proud of our company and of our superior security solutions — but we are equally proud of our team model. We work hard, we play hard, and we produce award-winning products trusted worldwide.

    - Advanced Windows knowledge;
    - Linux basic knowledge;
    - Customer oriented attitude;
    - Communication & sharing information;
    - Results and problem solving oriented;
    - Initiative and proactivity;
    - Proficiency in English
    - Previous experience in similar job is a plus.

    Responsabilitati

    - Offers Technical Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
    - Approaches and solves requests arrived via the dedicated support channels based on the competencies matrix the technical support;
    - Shares technical information about the products with the other teams involved;
    - Acquires complete information in order to escalate complex issues to the upper tiers;
    - Build, assimilate, implement, audit and improve working procedures;

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