Premium Services Sales Consultant
Acest job nu mai este activ!Vezi toate job-urile Bitdefender active.Vezi toate job-urile Premium Services Sales Consultant active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Bitdefender |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 01.08.2017 |
Remote work: | On-site |
Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.
Cerinte
- Previous customer support or telesales experience required — at least 1 years;
- Medium to Advanced knowledge about common operating systems;
- Customer oriented attitude;
- Excellent communication and negotiation skills;
- Initiative and proactivity;
- Proficiency in English is a must;
- Experience with Mac OS, iOS, Android, Linux platforms considered a plus.
- Offers assistance to Bitdefender customers via telephone and chat (primarily)
backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
- Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
- Ensures all established kpis are reached — eg : phone and chat availability, customer experience index, sales quota
- Records and Shares any customer feedback with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and suggest improvement on working procedures;
Benefits:
- The position is based at the Bitdefender HQs in Bucharest.
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Other small things to make you as comfortable as possible at work.
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