Customer Care Specialist

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Relevant customer care experience in telecom or technology;
Customer focus and understanding;
Quick grasp of issues and Problem solving skills;
Proven record of driving simplified, effective solutions – Lean or similar expertise;
Good commercial acumen with ability to build rapport with internal and external business partners;
Integrity and trust;
Involvement and proactivity;
University degree;
Fluent in English, both oral and written;
Advanced Microsoft Office (Excel, Word, and PowerPoint).

Contribute to the Customer Care strategy development and process plans, based on a deep understanding of the target audience, targeted channels and programs;
Development of distinctive loyalty and retention programs that ensure high customer satisfaction as well as minimize losses (e.g. money back/ returns);
Suggest and inform the team on any matters relating to improve customer satisfaction with all Customer Care processes; Instant follow up on critical complaints which require special handling;
Ensure alignment, effective collaboration and knowledge sharing with internal & external stakeholders;
Ensure all Customer Care activities are in line with deployment plans, utilizing the resource in the most efficient way.