Site Manager / Client Manager

JLG Consulting is a software development and IT consultancy company with headquarter in Bucharest. The company has highly-qualified expertise in software development for Air Traffic Control applications, delivering safety critical real-time applications for the aviation business worldwide, technical support and expertise in safety management systems and in collaboration with international customers.

Compulsory skills:
- Dynamic, sociable, optimistic, with sense of responsibility;
- Excellent communication skills and customer oriented attitude;
- Very positive attitude, stress resistance;
- Fast learner;
- Teamwork and managerial skills;
- Strong technical problem solving skills;
- Ability to solve problems quickly and completely;
- Fluency in spoken and written English.

Tasks and Activities
- Responsible for the oversight of the Supplier’s activities at the Customer’s sites;
- Establish and maintain an effective and trustworthily relationship with the Customer;
- Liaise with the Supplier’s project and technical management and co-ordinate site activities;
- Plan and co-ordinate Supplier’s activities on site (installation, testing, training, etc.);
- Pro-actively identify and timely address any issues between the Supplier and the Customer;
- Constantly monitor the Customer’s level of satisfaction and initiate actions as required;
- Establish a good working relationship at all levels with both Customer and Supplier’s staff;
- Undertake or supervise technical activities on site as required (e.g):
o Monitor system performance and availability;
o Perform system/sub-system configuration;
o Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes;
o Analyze incidents, alerts and logs;
o Raise Incidents and Problems for resolution by the Supplier’s technical staff and monitor their implementation;
o Provide assistance and expertise to customers in English language;
o Participate in testing and training activities.

The job will require regular presence at the Customer’s main site (Bucharest) and regular business trips within Romania and to Spain.

Skills, Knowledge & Experience
- Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers;
- Knowledge of the Linux OS, Networking;
- Familiarity with network infrastructure;
- Liaise with vendors and professional services;
- Understanding of patch management software;
- Familiarity with Backup software and strategies;
- Ability to learn and apply new technology and methodologies in a distributed environment.

Nice to have:
- Fluency in spoken and written Spanish.