Customer Care Reprezentative with French

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

• Excellent command of spoken and written French; good command of English is also required
• Good computer navigation skills with knowledge of Microsoft Office
• Knowledge about the Travel Domain would be an added advantage
• Excellent customer servicing skills and customer service focus
• Very good business writing skills
• Strong written and oral communication skills
• Active listening skills
• Educational background among the followings: Letters, Communication & Public Relations, Economics, Geography or Tourism, Business Administration, Modern Applied Languages (would be preferred, not exclusive)
• 1 year of work experience within Customer Support, Travel domain, Tourism, Economics, considered a plus
• Self-disciplined and result oriented
• Team work / Managing Self / Adaptability
• Ability to multi-task
• Problem Solving
• Data gathering ability / Eye for detail
• Openness to Coaching and Feedback.

• Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks
• Communicating with client through phone, chat or email to ensure timely processing of booking requests
• Sending booking confirmations/vouchers to the concerned departments/client
• Updating the systems with relevant information
• Self-performance management
• Low average handling times
• Quality and customer satisfaction metrics respected
• Ensure adherence to established attendance schedules
• Accomplish any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities.

 Competitive salary remuneration
 Attractive non-financial benefits package
 Bonus for French skills
 Bonus for performance
 Private medical insurance
 Lunch tickets
 Full-time and indefinite employment contract
 Professional and continuous training
 Building a career within a multinational team.