Windows System Administrator with German

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Profile:
- Fluent communication skills in German & English
- Previous Helpdesk (Voice Support) experience is to be preferred.
- Knowledge of Microsoft based operating systems with emphasis on Windows 7
- Experience with using and troubleshooting Outlook within a network environment
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration

Behavioral Competencies
- Problem solving approach, quick learner
- Customer Orientated
- Good Analytic skills
- Execution & discipline: maintains a clear focus and sees action through to delivery
- Energetic, determined, positive, goal focused and consistent under pressure and tight deadlines

Role and responsibilities:
- To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details
- Identifying the issue and categorizing / prioritize the incident
- Strong interpersonal skills are a prerequisite.
- Ability to work effectively in a dispersed team and individually.
- Ticket re-assignment to L3
- Callbacks for customer not reachable cases & customer request
- Creating child tickets and tagging them with problem ticket
- Callback the user and confirm resolution (where ever applicable)