Account Manager Customer Service

CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage.

We are hiring more than 11 000 fantastic and passionate people across the World ready for international development in fast-growing and diverse environment. In CHEP you can make a real impact on business, sharing your passion and being a part of a successful team.

• 2-3 years sales & customer service in a service company where analysis and attention to detail was a key success factor
• Business data analysis and account reconciliation
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues.
• Direct customer liaising
• Excellent analytical skills and detail oriented
• Able to effectively handle and manage a high degree of multiple tasks
• Creative problem solver
• Team player with the ability to work on own imitative and autonomously
• Strong sense of customer satisfaction
• Time management skills
• Ability to travel
• Advanced Excel
• Fluent Romanian and English

• Professional and courteous answering of all incoming calls.
• Full responsibility over the KPIs of the account in the portfolio
• Ensure a proper hand over of the new accounts, with which Sales Department has signed new contracts
• Educate customers about terminology, features and benefits of products i.e. myChep to improve customer satisfaction
• Regular invoice check and reconciliation, if necessary
• If necessary, organise field visits, in order to identify and achieve the full potential of the accounts
• Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with AM Field Executives and Supply Chain Teams
• Ensure the investigation and resolution of customer enquires with minimal delay.
• React positively to problems identified and undertake root-cause analysis
• Record and track Customer complaints regarding quality issues
• All correspondence must be in a professional and businesslike manner.
• Correspondence with the customer should always maintain a standard that reflects clarity of understanding.
• Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue
• Ensure the proper set up of the locations that are using Alternative Services
• Place necessary orders for customers using this service and make sure Standard Orders created for this type of services are correct (recurrence and parties involved)
• Manage internal procedure for customers using Alternative Services by acting like a liaison between customers and the pick-up points;

Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
Broad possibilities of professional and self-development including future career moves to abroad
Friendly work atmosphere based on mutual trust and respect
Participation in European projects, area to build your independence and own responsibilities
Many internal and external trainings for personal and professional development
Attractive salary, company car ( for private use as well), laptop, cell phone, annual bonus upon objectives achievement