Technical Analyst – 1st & 2nd level support

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Angajator: Societe Generale Global Solution Centre
Domeniu:
  • Contabilitate Finante
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.03.2017
    Remote work: On-site

    Your mission:

    • Responsible for the first level support to users, the implementation of developments/evolutions and projects concerning in-house software packages and developments serving the General Accounting and Regulatory Declarations.

    Your Role in a Nutshell:

    • First level support on production incidents and Implementing developments/ the evolutions imposed by the operator on the architecture in place;
    • Perspective of taking responsibilities of level 2 support either functional either technical depending on the acquired knowledge and proactively;
    • Guaranteeing the first level support regarding the availability and quality of accounting production by assisting the support team for users and intervening in managing the relationship with the IT provider;
    • Execution of user requests which are with a specified frequency or specified procedure;
    • Management of user access and user roles;
    • Collaboration with Technical and Functional Level 2 support in case the incident/ new requirement has to be treated by Level 2 support;
    • Propose corrections/ evolutions based on the recurrence of the incident or the experience acquired.

    A little about you:

    • 1- 3 years experience in IT application support activity (department IT of Bank, BPO or SSC IT);
    • IT knowledge – Polytechnic/ preferably  Computer Science, Cybernetic from Academy of Economic Studies, Mathematics and Informatics Faculty;
    • IT background  (IT High school or Cybernetics);
    • Medium to advanced level of French;
    • Advanced level of English.

    We also value:

    • Responsible attitude and strong commitment in fulfilling the mission;
    • Strong autonomy and reactivity given the short deadlines in which the changes requested, sometimes very significant, must be implemented;
    • Rigor, creativity and excellent communication skills;
    • Cooperation and team spirit.

    Besides a career what else we offer:

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;
    • Work from Home 1 day/week.
    Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

    For more Job Opportunities, please visit our website http://www.sgebs.com/career/

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