Technical Analyst – 1st & 2nd level support
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Angajator: | Societe Generale Global Solution Centre |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 17.03.2017 |
Remote work: | On-site |
Your mission:
- Responsible for the first level support to users, the implementation of developments/evolutions and projects concerning in-house software packages and developments serving the General Accounting and Regulatory Declarations.
Your Role in a Nutshell:
- First level support on production incidents and Implementing developments/ the evolutions imposed by the operator on the architecture in place;
- Perspective of taking responsibilities of level 2 support either functional either technical depending on the acquired knowledge and proactively;
- Guaranteeing the first level support regarding the availability and quality of accounting production by assisting the support team for users and intervening in managing the relationship with the IT provider;
- Execution of user requests which are with a specified frequency or specified procedure;
- Management of user access and user roles;
- Collaboration with Technical and Functional Level 2 support in case the incident/ new requirement has to be treated by Level 2 support;
- Propose corrections/ evolutions based on the recurrence of the incident or the experience acquired.
A little about you:
- 1- 3 years experience in IT application support activity (department IT of Bank, BPO or SSC IT);
- IT knowledge – Polytechnic/ preferably Computer Science, Cybernetic from Academy of Economic Studies, Mathematics and Informatics Faculty;
- IT background (IT High school or Cybernetics);
- Medium to advanced level of French;
- Advanced level of English.
We also value:
- Responsible attitude and strong commitment in fulfilling the mission;
- Strong autonomy and reactivity given the short deadlines in which the changes requested, sometimes very significant, must be implemented;
- Rigor, creativity and excellent communication skills;
- Cooperation and team spirit.
Besides a career what else we offer:
- Competitive remuneration based on qualifications and seniority;
- Yearly bonus per company policy;
- Discounts for retailers;
- Medical services and life insurance;
- Private pension contribution;
- A modern working environment: open, informal, fun atmosphere;
- Continuous training and development programs;
- Work from Home 1 day/week.
Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.
For more Job Opportunities, please visit our website http://www.sgebs.com/career/
For more Job Opportunities, please visit our website http://www.sgebs.com/career/
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