Contracts Renewal Partner Specialist - German Speaker (Job number #1587214)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Excellent account management skill, communication & professionalism (face-to-face and remote)
Fluency in English and German
Proactive, demonstrates clear sense of ownership and initiative.
Requires excellent organizational and time management skills and attention to detail.
Strong understanding of HPE’s portfolio and Configuration knowledge specifically for proactive services (DataCenter Care, Proactive Select, Proactive Care..) and delivery capabilities including multivendor support.
Good business/commercial acumen with good understanding of partner and end customer role & dynamics as well as customer/partner experience.
Knowledge of partner account specifics & business.
Strong team player - locally across organizations & across geographies.
Good negotiation, influencing and selling skills.
Strong end-to-end understanding of complex order/revenue/approval/compliance process, programs and policies as well as key players and linkages.
IB/GO systems and tools knowledge: SFDC, HARP, E-Tools, etc.... and Microsoft office knowledge (excel).

Delivers & looks to exceed assigned order target
Improves key performance indicators (KPI) - renewal and conversion rate, backlog and cancellations
Accurate forecast for renewals and conversions (via partner & tool management/education or direct)
Proactive partner management and support to maximize renewals, conversions and upsell opportunities
Increase tool adoption & usage (e.g. S360 Pro).
Key responsibilities
Holds weekly partner forecast calls to proactively drive end-to-end renewal management and order planning & execution (conversion, warranty, End of Support Life, Co-terming, basic up-/cross-selling) and ensures $ value brought in and to time. Reviews deal status and provides support for complex requests and deals.
Ensures forecast accuracy for renewals and conversions through checking quality of opportunities load, educating partners to update forecast tools (S360 Pro) and updating forecast tool (SFDC) for partners not yet using tools directly.
Analyses partner order performance, performance execution, behavior, tool/process adoption and installed base growth opportunities (renewal, conversion and upsell) and holds proactive performance reviews to drive improved outcomes.
Contributes actively to the partner account team and partners with Sales/Business/Delivery account colleagues and management, bringing in support as needed or for solution selling opportunities.
Drives tool adoption for assigned partners (e.g. S360 Pro) and utilization of end-to-end model (where implemented).
Is the single point of contact for the partner for all contract enquiries, providing support for complex requests/deals but triggering Account Operations Lead (AOL) - Global Operations - for all operational work.
Negotiates price & discount for simpler situations pulling in Sales as required. Requests Discounts when S360Pro functionality of requesting discount cannot be used by partner user.
Partners with Global Operations (AOL and MCCO team) to help ensure they deliver strong/compliant service standards on all operational processes and to resolve issues and escalations. Agreeing and managing any customer specific requirements to be processed by GO.