Resource Planning Specialist – 1 year contract

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Employer: PTC
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.03.2017
    Remote work: On-site
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    • Education: Typically Bachelor or comparable degree required.
    • 2-4 years of professional experience in a customer interaction role
    • Fluent English speaker (French or German is considered a plus )
    • Excel knowledge – medium level
    • Sales Force (PSA) and Oracle user experience is a plus
    • Typically works with moderate supervision/guidance.
    • Excellent customer service skills and a drive for results
    • Excellent planning and organizing skills
    • Works effectively in a fast paced environment, under pressure and is comfortable with multi-tasking
    • Identifies problems and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision.
    • Understands the key business drivers relating to own area; uses this knowledge to focus own work.

    Responsibilities

    Role: Project Staffing responsibilities include:
    • Matches skill sets of field consultants to allocate on projects based on requirements in the Statement of Work; including project location, funding and start dates
    • Checks availability of consultant schedules
    • Works with client managers on new staffing opportunities and with project managers on on-going staffing issues, including changes to scope of project

    Role: Resource Support responsibilities include:
    • Supports field consultants to schedule around work/life balance
    • Researches training opportunities and communicates with resources on various issues (project team issue - personality conflict, etc.)
    • General administration support to be defined case by case

    Role: Resource Planning System Maintenance responsibilities include:
    • Allocates resources to internal projects and Runs various reports within internal tools
    • Maintains resource schedules within internal system based on project schedule
    • Tracks consultants' projects, training, PTO time and business development work
    • Partners with Operations for funding/resource accuracy

    Role: Project Escalations responsibilities include:
    • Evaluates need for & initiates escalation process
    • Works with Project Managers and Delivery Leads when staffing conflicts arise (including mismatched skill sets, project change in requirements, customer's citizenship requirements and changes in project dates)

    Role: Personal Time Off tracking responsibilities include:
    • Ensures that vacation was approved by relevant PM
    • Approves vacation requests and forwards approval to HR as required
    • Maintains PTO data in internal tools

    Role: Subcontracting responsibilities include:
    • Manages new subk account set up
    • Prepares subcontractors paperwork with PM input as required
    • Coordinates communication to and from subcontractors for staffing purposes
    • Maintains subcontractors database

    Other info

    Why join us?

    PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.
    The Core Values we live by to achieve our success are:

    • Customer Success
    • Excellence
    • Innovation & Empowerment
    • Integrity & Professionalism
    • Social Responsibility through Shared Value
    • Teamwork
    • Winning

    We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.


    More about PTC:

    PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

    • Great opportunities for career development
    • Employee training development
    • Working with cutting edge technologies
    • Project based travel opportunities worldwide
    • Top office facilities and easily accessible location
    • Private health insurance
    • Meal tickets
    • Very advantageous gym membership
    • Vacations days based on seniority
    • Employee Referral Program

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