Email Marketing / CRM Executive

QCCS is Romanian BPO provider delivering high quality services to local and European companies. We achieve great business outcomes by creating a great work environment for our young and dynamic team. Since our team is incomplete, we invite skilled professionals to join and help us revolutionize the way business processes are being handled. We value talents and offer excellent learning and growth opportunities.

• Experience of at least 6 months in a similar position, if in the online gambling industry it’s a plus
• Ability to blend good practices with technical capabilities, in order to achieve best results
• Experience in working with Campaign Management tools is required, Optimove and Dotmailer preferably
• Good technical skills in HTML and knowledge of working with HTML Editors required
• Advanced English spoken and written (mandatory)
• Self-starter and able to work independently
• Creative and able to think outside the box
• Data driven person who makes decisions based on analysis - has Analytical mind set
• Detail oriented person
• Supportive and cooperative team-member who can work in a fast paced working environment

• Executing the marketing communications to customers across various products at different lifecycle stages, creating and implementing campaigns to maximize customer value
• Setting up and running creative email & text message campaigns
• Customer insights: collect relevant customer data, gain important insights from CRM campaigns and use these to improve lifetime activity and lifetime value of customers
• Ongoing campaigns optimization
• Minimize churn rate and improve re-activation campaigns
• Maximise CRM performance across the following metrics: repeats month on month, reactivation and reacquisition from inactive customers and customer engagement KPI's such as click sessions