Indigo Supplies Order Management with French

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Vezi toate job-urile Indigo Supplies Order Management with French active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.10.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Indigo Supplies Order Management with French language.

    Requirements:

    - Fluency in English and French;
    - Customer Support experience;
    - Very good communication skills (written and spoken);
    - Very good analytical skills;
    - Good PC skills (Outlook, Excel, Microsoft Office package);
    - Ability to work under pressure/ multiple deadlines in a fast paced business environment;
    - Good organizational skills, good multitasking abilities;
    - Basic financial and business acumen.

    Responsabilitati

    Responsibilities:

    Order Management:
    - Analyze, approve and place (additional) orders for customers based on the customer supplies budget, customer printing background, seasonal needs & other defined guidelines. Contact customers if additional information is required for approval. Leverage approval decision with regional Supplies Business Manager;
    - Manage customer supplies needs within a defined period and provide solutions upon request;
    - Provide analysis & reports to regional Supplies Business Manager upon request. Propose solutions where appropriate;
    - Organize supplies returns;
    - Manage customer enrollments on the Indigo web portal and provide basic support/troubleshooting;
    - Provide timely customer support regarding basic logistics issues.

    Counter Collection & Corruption:
    - Ensure timely counter collection and posting for all missing cases within scope recurring timeframe (monthly);
    - Contact customers for counters and follow up;
    - Weekly investigation of corrupted counters (counter errors);
    - Adjust counter corruptions with support of local service engineers.

    Process improvement:
    - Ensure transparency by sharing relevant information within the team;
    - Active seeking of solutions to improve day-to-day activity by incorporating personal skills and experience;
    - May assist or drive presentations regarding process/administrative topics;
    - Actively supports team efforts concerning meeting team goals, including timely handover of relevant information and back-up activities for team members.

    Job Code: 020217CM

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