Indigo Supplies Order Management with French

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Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.10.2017
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Indigo Supplies Order Management with French language.

    Requirements:

    - Fluency in English and French;
    - Customer Support experience;
    - Very good communication skills (written and spoken);
    - Very good analytical skills;
    - Good PC skills (Outlook, Excel, Microsoft Office package);
    - Ability to work under pressure/ multiple deadlines in a fast paced business environment;
    - Good organizational skills, good multitasking abilities;
    - Basic financial and business acumen.

    Responsabilitati

    Responsibilities:

    Order Management:
    - Analyze, approve and place (additional) orders for customers based on the customer supplies budget, customer printing background, seasonal needs & other defined guidelines. Contact customers if additional information is required for approval. Leverage approval decision with regional Supplies Business Manager;
    - Manage customer supplies needs within a defined period and provide solutions upon request;
    - Provide analysis & reports to regional Supplies Business Manager upon request. Propose solutions where appropriate;
    - Organize supplies returns;
    - Manage customer enrollments on the Indigo web portal and provide basic support/troubleshooting;
    - Provide timely customer support regarding basic logistics issues.

    Counter Collection & Corruption:
    - Ensure timely counter collection and posting for all missing cases within scope recurring timeframe (monthly);
    - Contact customers for counters and follow up;
    - Weekly investigation of corrupted counters (counter errors);
    - Adjust counter corruptions with support of local service engineers.

    Process improvement:
    - Ensure transparency by sharing relevant information within the team;
    - Active seeking of solutions to improve day-to-day activity by incorporating personal skills and experience;
    - May assist or drive presentations regarding process/administrative topics;
    - Actively supports team efforts concerning meeting team goals, including timely handover of relevant information and back-up activities for team members.

    Job Code: 020217CM