Indigo Supplies Order Management with French
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Indigo Supplies Order Management with French active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 04.10.2017 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
For our client a well-known leader in personal systems and printing, we are looking for a Indigo Supplies Order Management with French language.
Requirements:
- Fluency in English and French;
- Customer Support experience;
- Very good communication skills (written and spoken);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure/ multiple deadlines in a fast paced business environment;
- Good organizational skills, good multitasking abilities;
- Basic financial and business acumen.
Responsibilities:
Order Management:
- Analyze, approve and place (additional) orders for customers based on the customer supplies budget, customer printing background, seasonal needs & other defined guidelines. Contact customers if additional information is required for approval. Leverage approval decision with regional Supplies Business Manager;
- Manage customer supplies needs within a defined period and provide solutions upon request;
- Provide analysis & reports to regional Supplies Business Manager upon request. Propose solutions where appropriate;
- Organize supplies returns;
- Manage customer enrollments on the Indigo web portal and provide basic support/troubleshooting;
- Provide timely customer support regarding basic logistics issues.
Counter Collection & Corruption:
- Ensure timely counter collection and posting for all missing cases within scope recurring timeframe (monthly);
- Contact customers for counters and follow up;
- Weekly investigation of corrupted counters (counter errors);
- Adjust counter corruptions with support of local service engineers.
Process improvement:
- Ensure transparency by sharing relevant information within the team;
- Active seeking of solutions to improve day-to-day activity by incorporating personal skills and experience;
- May assist or drive presentations regarding process/administrative topics;
- Actively supports team efforts concerning meeting team goals, including timely handover of relevant information and back-up activities for team members.
Job Code: 020217CM
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support with English - Back Office Aplica fara CV | |
Order Management Steward (with German) BUCURESTI, | |
Service Desk Agent with English Aplica fara CV | |
Vezi job-uri similare (220) |
Raporteaza eroarea la