Level 1&1.5 Support Specialist with German

Acest job nu mai este activ!

Vezi toate job-urile Stefanini Romania active.


Vezi toate job-urile Level 1&1.5 Support Specialist with German active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Vezi toate job-urile in IT Software active pe Hipo.ro

Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • Fluency in English and German (written and verbal).
    • Fluency in at least one of the following languages is a plus: Italian / Spanish / French / Dutch.
    • Proven IT education or 1 year job experience in customer support.
    • Proven remote support know-how (patches etc.).
    • Customer facing experience.
    • Problem solver orientation.
    • Excellent communication and listening skills.
    • Strong communication and teamwork skills.
    • Team player.
    • Very good analytical skills.
    • Ability to work in 24/7 shifts.

    Responsabilitati

    • Providing initial remote technical software & hardware support to clients.
    • Consistently interacting with customer and supervisors to have the issue solved.
    • Analyzing problems/situations, understanding problem impact on client business.
    • Applying problem solving techniques.
    • Responding to client queries, providing timely resolutions to client issues.
    • Maintaining highest client satisfaction.
    • Maintaining positive client relationships even in severe and pressurized situations.
    • Logging all related activities for each customer query and handling client data securely.
    • Employing client ‘s standard support delivery methodologies and tools.
    • Performing in international software support delivery processes and environments.
    • Respond to requests for technical assistance in person, via phone, electronically.
    • Follow service desk procedures.
    • Performing problem management and end-to-end problem ownership.
    • Redirect problems to appropriate resource.
    • Identify and escalate situations requiring urgent attention.
    • Track and route problems and requests and document resolutions.
    • Stay current with system information , changes and updates.
    • Make sure the process conformity and SLAS are accomplished.

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    Aplica fara CV
    7000 RON NET / luna
    BUCURESTI, Job national

    Aplica fara CV
    BUCURESTI,

    Vezi job-uri similare (770)