Level 1&1.5 Support Specialist with German
Acest job nu mai este activ!Vezi toate job-urile Stefanini Romania active.Vezi toate job-urile Level 1&1.5 Support Specialist with German active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Stefanini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 02.06.2018 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
• Fluency in English and German (written and verbal).
• Fluency in at least one of the following languages is a plus: Italian / Spanish / French / Dutch.
• Proven IT education or 1 year job experience in customer support.
• Proven remote support know-how (patches etc.).
• Customer facing experience.
• Problem solver orientation.
• Excellent communication and listening skills.
• Strong communication and teamwork skills.
• Team player.
• Very good analytical skills.
• Ability to work in 24/7 shifts.
• Providing initial remote technical software & hardware support to clients.
• Consistently interacting with customer and supervisors to have the issue solved.
• Analyzing problems/situations, understanding problem impact on client business.
• Applying problem solving techniques.
• Responding to client queries, providing timely resolutions to client issues.
• Maintaining highest client satisfaction.
• Maintaining positive client relationships even in severe and pressurized situations.
• Logging all related activities for each customer query and handling client data securely.
• Employing client ‘s standard support delivery methodologies and tools.
• Performing in international software support delivery processes and environments.
• Respond to requests for technical assistance in person, via phone, electronically.
• Follow service desk procedures.
• Performing problem management and end-to-end problem ownership.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Stay current with system information , changes and updates.
• Make sure the process conformity and SLAS are accomplished.
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