Junior Bilingual Communications Specialist for Social Media
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TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.
TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
Can you combine professionalism and engagement in 140 characters or less? Would you be interested in engaging our customers through a GIF? The Social Media Operations Team is looking for a dynamic, expressive, willing-to-face-all-challenges expert in customer experience
-Advanced level of French and English
-Availability to work on a flexible schedule, on rotating shifts, offering 24/7 support
-Post-secondary degree/education in a PR or Marketing role
-A strong understanding of social media platforms, activities, and best practices
-Strong competency with the Google and Microsoft Office suite of productivity applications
-Strong research, writing, editing and proofreading skills
-Familiarity with a customer service environment
-A positive, collaborative, and friendly attitude
-Ability to work independently with a minimum of supervision in a fast-paced and often changing environment
-Ability to multi-task and rapidly shift priorities in a quickly changing environment
-Aptitude for recognizing and creating sales leads, competitive differentiation and brand ambassadorship opportunities, and customer satisfaction
Based on interactions and identified opportunities throughout social media, you will lead, develop, and execute communications plans intended to provide value added content to our customers. Using the distinctly TELUS social media voice and informed by operational needs, your content will help customers get the most from TELUS products and solutions while helping operations through contact avoidance.
You will engage in active social listening and engagement not just for TELUS-directed inquiries, but for matters that pertain to partners, competitors, and our industry, showing our engagement leadership throughout
What we offer:
Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!