Junior Bilingual Communications Specialist for Social Media

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Angajator: TELUS International
Domeniu:
  • Marketing
  • Relatii Publice
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.09.2018
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    Can you combine professionalism and engagement in 140 characters or less? Would you be interested in engaging our customers through a GIF? The Social Media Operations Team is looking for a dynamic, expressive, willing-to-face-all-challenges expert in customer experience

    Your profile:

    -Advanced level of French and English
    -Availability to work on a flexible schedule: early morning shifts (7:00 - 15:30) and potentially weekend shifts
    -Post-secondary degree/education in a PR or Marketing role
    -A strong understanding of social media platforms, activities, and best practices
    -Strong competency with the Google and Microsoft Office suite of productivity applications
    -Strong research, writing, editing and proofreading skills
    -Familiarity with a customer service environment
    -A positive, collaborative, and friendly attitude
    -Ability to work independently with a minimum of supervision in a fast-paced and often changing environment
    -Ability to multi-task and rapidly shift priorities in a quickly changing environment
    -Aptitude for recognizing and creating sales leads, competitive differentiation and brand ambassadorship opportunities, and customer satisfaction

    Responsabilitati

    Based on interactions and identified opportunities throughout social media, you will lead, develop, and execute communications plans intended to provide value added content to our customers. Using the distinctly TELUS social media voice and informed by operational needs, your content will help customers get the most from TELUS products and solutions while helping operations through contact avoidance.
    You will engage in active social listening and engagement not just for TELUS-directed inquiries, but for matters that pertain to partners, competitors, and our industry, showing our engagement leadership throughout

    Alte informatii

    What we offer:

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

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