Customer Service Representative with French language

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Vezi toate job-urile Customer Service Representative with French language active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.03.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Our client is a well-known multinational company which invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization.

    The Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.

    Requirements:

    - Bachelor degree;
    - Proficient or native in French language;
    - Fluent in English;
    - Customer service experience-minimum 1 year;
    - Good command of Microsoft Office; Sales Force.com nice to have;
    - Excellent verbal and written communication skills;
    - Attention to details;
    - Ability to work with deadlines.

    Responsabilitati

    Responsibilities:

    - Order entry, shipping and invoicing;
    - Handle incoming calls or inquiries from prospective customers or clients;
    - Transfer customer calls to appropriate staff;
    - Provide customers with general product and service information;
    - Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SalesForce.com;
    - Assist customers effectively by solving customer disputes;
    - Issuing credit and debit notes;
    - General administrative support (sending out invoices, filling in document templates, etc.);
    - Foster relationships with internal and external customers;
    - Be the prime contact for audit related queries.

    Job Code: 300117CM

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