Technical Support Engineer (level 2)

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Employer: N-able
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.02.2017
    Remote work: On-site
    Short company description

    N-able offers a full-featured tech stack with integrated monitoring, management, security, and ticketing. Our vision is to enable the digital evolution of various businesses. We believe that by putting our People, Partners and Products first, that we will be able to continue the growth of our business.

    Requirements

    Bachelor degree
    Excellent English and communication skills
    Proven experience in technical support
    Interest in security
    Love for client contact
    Basic Linux skills, represents an advantage
    Available to work in shifts

    Responsibilities

    Provide efficient level 2 support over ticket system and telephone
    Monitor new outbound spam campaigns and proactively report these to clients
    Verify reported spam messages
    Process external ARF reports
    Manage outbound delivery queue issues
    Monitor and manage IP reputations

    Other info

    We offer:

    A full-time position (40 hours/week)
    Attractive starting salary, regular performance-dependent salary increases, year-end bonus option
    Private Medical Subscription
    Extra vacation day for each year worked @SpamExperts
    A workspace in our office in the city center (why travel to some industrial area?!)
    Lots of space for self-development, personal growth, and opportunities to contribute with your knowledge
    Possibility to get involved in our Social Responsibility Program
    A high performance and passionate team of colleagues.

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